At Syrian Guides, we believe that booking your Syria tour should feel simple, transparent, and stress-free. Our policies are designed to protect both you as a traveler and us as your local operator, ensuring that your tour is properly arranged and supported from the moment you make your reservation. Please read this page carefully to understand how payments, deposits, and cancellations work when booking with us.
Booking and Deposit
We will confirm the total price, availability, payment method, and any required deposit in writing before you commit to a booking. Where an advance deposit is requested and a suitable payment method is available, our standard deposit is 30% of the tour cost. Some bookings are currently confirmed without an advance deposit; this will be stated explicitly in your individual confirmation.
A quotation or enquiry alone is not a confirmed reservation. A booking is confirmed when Syrian Guides sends written confirmation and you have completed any agreed payment step. If a deposit has been collected, the cancellation conditions below apply to that payment.
How to Pay
Payment options depend on the particular booking and what is operationally available at the time. Cash payment on arrival in Syria may be agreed for a confirmed tour. Any advance bank transfer or secure online payment option will be offered only if we have verified that it is available for your booking. We cannot guarantee an online card-payment link or acceptance of Visa/Mastercard for every booking.
Never pay through an unverified link or to an account not confirmed directly by Syrian Guides. We will communicate the agreed currency, due date, amount, and verified payment instructions to you in writing.
Final Payment
If you have paid a 30% deposit, the remaining 70% is payable as specified in your booking confirmation. If no deposit is collected, the full tour balance will normally be settled on arrival unless a different written arrangement is agreed.
Pay on Arrival
For bookings that expressly allow it, you can settle the agreed balance in cash upon arrival in Syria. Please check your confirmation for the currency and amount to bring.
Pay Before Arrival (if available)
When an approved advance-payment option is available, we will explain it and send verified instructions directly. Do not assume an online card link is available without confirmation from our team.
Free Cancellation Window
You may cancel your booking within 48 hours of reservation, free of charge, as long as your tour start date is at least 30 days away.
This gives you a short window to adjust your plans without any cost.
After 48 hours, any 30% deposit collected becomes non-refundable, as we begin securing hotels, transportation, and other logistical arrangements immediately.
Cancellation After Final Payment
If you have already paid in advance and need to cancel, the following refund timetable applies to the payments received, subject to the confirmed booking terms:
- 30+ days before arrival: If a deposit was collected, it is non-refundable after the applicable grace period; all additional payments are refunded in full.
- 15–29 days before arrival: 50% of the total tour cost is refunded.
- 7–14 days before arrival: 25% of the total tour cost is refunded.
- 0–6 days before arrival: No refund is available, due to commitments made to hotels, drivers, guides, and services already booked.
These conditions follow standard policies used by international tour operators, especially in destinations where travel arrangements must be secured in advance.
Rescheduling Your Tour
If you prefer to change your travel dates rather than cancel, we are happy to assist.
- More than 14 days before arrival: Date changes are free of charge.
- Less than 14 days before arrival: A small fee may apply, depending on hotel and driver availability.
We always try to be flexible whenever possible.
If Syrian Guides Cancels Your Tour
If, for any unexpected reason, we must cancel your tour—such as sudden site closures, weather-related issues, or other local circumstances—you will receive a 100% full refund of all payments made.
Your safety and satisfaction always come first.
Questions? We’re Here to Help
If you have any questions about this policy or need clarity before booking, feel free to contact us through email, WhatsApp, or our contact form.
We are always happy to assist you and make the booking process as smooth and transparent as possible.
We look forward to welcoming you to Syria and helping you enjoy an unforgettable journey.