Syrian Guides (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, interact with us, or book a tour.
By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect information necessary to provide our services, including:
1.1 Information you provide directly
- Name
- Email address
- Phone number / WhatsApp
- Passport details (for visa/security clearance)
- Nationality
- Date of birth
- Accommodation preferences
- Tour preferences
- Payment information (processed by third-party providers)
1.2 Information collected automatically
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and analytics data (Google Analytics, Meta Pixels, etc.)
Cookies help improve website performance and user experience.
1.3 Third-party information
We may receive information from:
- Payment processors
- Insurance providers
- Partner travel companies (when you book through them)
2. How We Use Your Information
We use your information to:
- Process bookings and reservations
- Obtain visa/security clearance
- Communicate with you about your trip
- Provide customer support
- Arrange accommodations, transportation, guides, and insurance
- Improve our website and services
- Comply with legal obligations in Syria and internationally
We do not sell your information to third parties.
3. Visa & Security Clearance Information
To process a visa/security clearance, Syrian authorities require:
- Passport scan
- Personal details (nationality, date of birth, etc.)
By providing these details, you consent to us sharing them only with the relevant Syrian government offices responsible for issuing clearances.
We do not share this information with any other parties.
4. Payments & Financial Data
Payments for tours may be processed through:
- Visa
- Mastercard
- Secure payment gateways
- Bank transfer
- Cash upon arrival
We do not store full credit card details.
All online payments are handled through third-party processors compliant with international security standards (PCI-DSS).
5. Travel Insurance Data
If you request travel insurance (private tours) or join a group tour where insurance is included:
- We collect the information necessary to issue the policy.
- Policies are issued by third-party insurance providers.
- Claim decisions are made solely by the insurer.
- We may assist in communication between you and the insurance provider when needed.
6. How We Protect Your Information
We take reasonable technical and organizational measures to safeguard your personal data, including:
- Secure data storage
- Encryption for sensitive documents
- Password-protected systems
- Limited staff access
- Secure servers
- GDPR-aware data handling practices (even if not legally required in Syria)
However, no method of online transmission is 100% secure.
7. How Long We Keep Your Data
We retain your information only as long as necessary for:
- Visa/security clearance requirements
- Completion of your tour
- Legal or tax obligations
- Customer service purposes
Sensitive documents like passport scans are permanently deleted once no longer required.
8. Sharing Your Information
We may share your data with:
- Syrian immigration and security authorities (for visa clearance)
- Hotels, drivers, and local partners to operate your tour
- Travel insurance companies
- Payment processors
- Legal authorities if required by law
We never sell or misuse your personal information.
9. Your Rights
Depending on your country of origin, you may have the right to:
- Access your data
- Request corrections
- Request deletion
- Withdraw consent
- Restrict processing
- Request a copy of your data
To request any of the above, contact us at info@syrianguides.com.
10. Cookies & Tracking Technologies
Our website may use:
- Cookies
- Analytics tools (Google Analytics, etc.)
- Social media pixels (Facebook, Instagram)
You can disable cookies in your browser settings, but some features may not function properly.
11. External Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security, or content of these external sites.
12. Children’s Privacy
We do not knowingly collect personal information from children under 16 without parental consent.
13. International Data Transfers
Your information may be stored or processed outside your home country.
By using our services, you consent to such transfers where legally permitted.
14. Changes to This Policy
Syrian Guides may update this Privacy Policy at any time.
Changes will be posted on this page with an updated date.
Continued use of our services indicates acceptance of the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Syrian Guides
Email: info@syrianguides.com
WhatsApp: +963 936 358 380
Website: https://syrianguides.com/